Special terms and conditions
De Integro Limited - PRIZE DRAW TERMS AND CONDITIONS
INTERACTION WITH DE INTEGRO LIMITED – GENERAL PRIZE DRAW AND COMPANY TERMS AND CONDITIONS
A. General Prize Draw Terms and Conditions
3. The Prize
4. Winner Selection
5. Winner Contact (including time sensitive/critical prizes)
F. Contact Details and Further Information
For methods of entry, please review clause 2.6.
The following terms and conditions apply to all prize draws promoted by the Promoter in any media including without limitation in television programmes, online and/or on mobile. Please see end of these terms and conditions for details of the Promoter.
These prize draw terms and conditions apply in addition to the general terms and conditions which can be found here as well as any special terms and conditions which may be mentioned in any promotion of or messages about that prize draw on any platform (“interaction information”). Where applicable, specific terms and conditions for each prize draw can be found on the page containing the information about the prize entry (“prize page”). Together, these prize draw terms and conditions and the interaction information shall be referred to as the “interaction terms and conditions”. To the extent that there is any inconsistency between these general terms and conditions and any interaction information, the interaction information will prevail.
The interaction terms and conditions may be amended at any time without prior notice. Any changes will be posted on the wearethedreammakers.com website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any prize draw.
By taking part in the prize draw, you accept and agree to the interaction terms and conditions. If you do not agree with any of the interaction terms and conditions then you should not take part in the prize draw (as applicable).
We recommend that you print and store or save a copy of these terms and conditions for future reference during the prize draw.
A.General Prize Draw Terms & Conditions
The following general terms and conditions apply to all prize draws.
1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions.
1.2. Entrants must be residents of the United Kingdom, Isle of Man or Channel Islands and must be aged 18 years or over at the time of entry, unless specified otherwise.
1.3. If selected as a winner of a prize draw, the winner must provide a UK, Isle of Man or Channel Islands address for delivery of the prize (if applicable). The Promoter will not deliver to any address outside the UK, Isle of Man or Channel Islands.
1.4. Employees and members of their immediate families (including any live-in partner) of the Promoter, companies within De Integro and/or those associated with the operation or promotion of the prize draw, including without limitation the provider of the prize or the producer of the programme, are ineligible to enter. Any such entries are invalid.
1.5. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2.1. The opening date and closing date and time for entries are as indicated in the interaction information. Any entries received after the closing date and time will be included in the subsequent prize draw.
2.2. For entry into one of the prize draws, entrants must submit the information as indicated in the interaction information.
2.3. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion. This information can be amended once an entrant has entered the promotion by contacting email@example.com, but will only be deemed as accepted upon confirmation that said details have been updated.
2.4. Each entrant will be charged the cost of entry (if any) as indicated in the interaction information. If charges apply, entrants must have the permission of the bill payer before entering the promotion. Any cost of entry and/or entry delivery costs includes taxes.
2.5. The Promoter cannot guarantee that entries submitted by eligible residents of the United Kingdom, Isle of Man and the Channel Islands from outside the UK,Isle of Man and Channel Islands will be entered into the promotion and charges will depend on the relevant service provider’s international rates. The Promoter gives no warranty that the service will be available, legal or appropriate for use in locations outside the UK.
2.6. Entry to the promotion must be by the applicable method(s) as indicated in the interaction information which may include any (but not necessarily all) of the following:
2.6.1. Web entry: Web entrants are required to follow the instructions on the website as indicated in the interaction information. Internet service providers’ fees may apply when accessing the internet. From time to time for entering our prize draws online we may award bonus credit which can be redeemed against prize draws at our sole discretion. We may also award you bonus credit for engaging with the content on our site, or for other activities as specified by us from time to time. Bonus credits are non-transferable and have no monetary value. We have no liability in the event that bonus credits cannot be used, including where they are lost or non-redeemable against a prize draw. Bonus credits may be withdrawn by us at any time for any reason,with or without notice. We may also cap the number of bonus credits that any individual is allowed at any one time.
2.6.2. Postal entry: Postal entrants may enter the promotion by mailing their full name, email address and a contact telephone number (including area code if providing a landline number) or other method of contact (as applicable), as well as other required information and/or material to the postal address as specified in the interaction information. If not specified in the interactive information, the address to be sent to is 77 Canon Beck Road, London, SE16 6DF, UK. Entries must be sent on a postcard or on or within an envelope. Entries received on anything other than a postcard or envelope will not be accepted. In the case of multiple entries received in a single envelope or postcard, only one entry will be entered into the promotion. Entries sent by post must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries. Postal entries without correct and sufficient postage paid will be invalid and will not be considered.Personal and hand deliveries will not be accepted.
2.7. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the interaction information. Such entries are void. Bulk entries are void and cannot be accepted.
2.8. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted. If the maximum amount of entries is not specified, consider it to be 100 total, comprising of any combination of online entries, or individual postal entries.
2.9. In the event of any fault, mistake, misunderstanding or dispute concerning the operation of any part of the prize draw service, networks or systems, the decision of the Promoter shall be final.
2.10. Availability and pricing of prize draws is at the discretion of the Promoter and will be specified on the Website, or can be requested by sending a self addressed, postage paid envelope to the address listed for the Promoter.
2.11. The Promoter reserves the right in its sole discretion to extend the closing date of any prize draw with, or without notification to its current entries. In the event that the Promoter chooses at its sole discretion to cancel a prize draw, all paid entries will have a choice to either be entered into the next prize draw (entrants on a subscription service will have their credit rolled over, doubling their chances in the next draw), or to be refunded via card rebate, or digital transfer. If no response is received within 28 days to the email informing the entries that the prize draw is being cancelled, entrants on a 'one off purchase' package will automatically be given the refund option and subscription entrants will automatically have their credits rolled over to the next draw.
2.12. In the event that the Promoter closes a prize draw early, the Winner will be selected from all valid and eligible Entries received by the Promoter up until three days after the announcement of the closure date, except that the Promoter reserves the right, at its sole discretion, to close a prize draw early without selecting a Winner. In the event that a prize draw is closed without selecting a Winner, the Promoter will follow the same procedure as outlined in 2.11.
2.13. The Refer a Friend scheme is operated in good faith to reward customers for referring genuine friends and acquaintances as new customers to the Promoter. Abuse of this system will not be tolerated and if the Promoter has reasonable grounds to believe that new users are not genuine individuals it reserves the right at its sole discretion to void any orders and/or Game Credit earned as a result of the scheme, and to disqualify such individual as a Prize Winner.
Credit earned is subject to the terms of the Refer a Friend scheme, in simple terms, for each friend who purchases any number of entries, the referrer will have additional entries in the prize draw equal to the amount of the friend who is purchasing for instance - you are on the 5 entries per month schedule, your friend signs up buying the 15 entries per month, you now get 20 entries per month. In the event that they are not eligible for any entries (e.g. have not purchased a one off pass, or a subscription), and are not part of the affiliate scheme, they will be awarded no rewards.
3. The Prize
3.1. The prize is as specified in the interaction information. Unless otherwise stated in the interaction information, each entrant is limited to winning one prize per prize draw.
3.2. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.
3.3. Any prize elements including travel and/or accommodation will be subject to availability. Certain dates may be excluded when the winner may not take up the prize. Where the prize involves travel or accommodation on a date and/or to a destination to be chosen by the winner, the Promoter reserves the right to determine a final date by which the prize must be taken. Where the prize necessitates travel and/or attending an event on a specific date, the winner must be available on the date(s) specified by the Promoter in the interaction information and no alternative dates will be available.
3.4. Unless otherwise specified, all elements relating to a prize including travel and/or accommodation must be taken up during one period, and not on non-consecutive dates. The winner (and their companion(s) if applicable) will be required to hold a valid passport, any required visas and/or other necessary travel documentation. Where the prize relates to travel for more than one person,the winner and their companion(s) must travel together, departing from and returning to the same location at the same time and on the same itinerary. The prize provider and/or their agents cannot guarantee that seats will be adjacent to each other.
3.5. Where the prize includes a cheque, voucher or giftcard, such prize will be made payable in pounds sterling in the name of the winning entrant only and such cheque, voucher, or giftcard cannot be made payable to any third party. No other form of payment than that indicated in the interaction information will be provided to the winner.
3.6. The Promoter, prize provider, the issuer of the vouchers or giftcards and their agents reserve the right to refuse to accept vouchers and/or giftcards which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
3.7. The winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and requirements as may be specified by De Integro Limited or any authorised third party to receive and/or take up the prize, including but not limited to providing responses within specified time frames, adhering to the itinerary, completing any required forms and delivering any required documentation. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and such failure may result in forfeiture of the prize.
3.8. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers,releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.
3.9. The prize excludes all other costs and arrangements not expressly included in the prize (as stated in the interaction information). Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades,activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). The Promoter will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. The Promoter will accept no responsibility where the winner is unable to pay in full any such charges and/or expenses.
3.10. For delivery of the prize, you may be required to be available at a specified time and place.
3.11. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable.If the winner decides to take up and then sell on the prize (where such onward sale is permitted) De Integro Limited will not be required to provide any guidance on such sale, and the winner acknowledges that the onward sale price may be lower than the retail or advertised price. However, the Promoter reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and, whether or not such confirmation is received, the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
3.12. The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the interaction terms and conditions or an entrant's breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.
3.13. Unless the prize is time critical (as set out in section 5.2), the Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty eight (28) days from the date of winner confirmation unless stated otherwise in the interaction information. If the prize is time critical the Promoter or the prize provider(s) endeavour to deliver the prize to the winner as soon as reasonably practicable before the necessary time to take up the prize.
3.14. The Promoter, prize provider and their agents will not be liable where a prize has been lost, damaged or stolen following delivery and such prize will not be replaced.
3.15. De Integro Limited is at no point operating as a travel agent, the prizes to be award are as a gift, all securities, such as ATOL protection, will be fulfilled by the agency with which the prize is coming from in its entirety.
4. Winner Selection
4.1. Where the winner is randomly selected, the draw for the winner will take place within one week of the closing date and time for all entries unless otherwise specified in the interaction information. Unless stated otherwise in the interaction information, the winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation. Where the winner is not randomly selected, the interaction information will detail the judging criteria on which the winning entry will be selected.
5. Winner Contact
5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information. Reasonable efforts will be made to contact a winner by the email address provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.
5.2. Time critical: Where the prize must be taken up within 1 month of the close date of the prize draw, the prize draw will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the interaction information will indicate the date(s) when entrants must be contactable and the Promoter will try to contact the winner on the email address (or other method of contact (if appropriate)) provided, emailing three times in a three day period or as indicated in the interaction information.
5.3. Time sensitive: Where the prize must be taken up by a date which is more than 1 month but less than 6 months after the close date of the prize draw, unless otherwise stated in the interaction information the Promoter will try to contact the winner on the email address (or other method of contact (if appropriate)) they provided over a two week period or as indicated in the interaction information.
5.4. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.3 above or as otherwise set out in the interaction information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
5.5. Any entrant and/or winner must comply with any directions given to him or her by the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary, and where applicable,compliance with the Ofcom Broadcasting Code. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
B. Manipulation of services
6.1 The Promoter is committed to operating viewer interactive services, including without limitation prize draws fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.
6.2 For this reason, the Promoter and the producers of the programme reserve the right to disqualify and/or discount entries if they have reasonable grounds to suspect, at their sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:
6.2.1 activity has occurred that is designed to excessively manipulate the outcome of the interactive service; or
6.2.2 entries have been made in breach of the interaction terms and conditions; or
6.2.3 there has been any activity which the Promoter and the producers of the programme consider is designed to unfairly influence the interactive service and/or provide an unfair advantage to the entrant including without limitation use of automated or semi-automated calling technology (such as auto-diallers) or other automated technology; or the making or disguising of multiple entries by an individual entrant using multiple different phone numbers (or other details on which limits on number of entries are based).
6.3 If we have reason to believe that an individual entrant to our prize draws has made 100 or more entries (or such other level as set out in the interaction information) using different phone numbers (or other details on which limits on number of entries are based) from any one entry platform then the Promoter will treat this as an attempt to unfairly influence the prize draw and all entries submitted by that entrant will be discounted.
6.4 If we determine that an individual has attempted to unfairly influence or manipulate an interactive service then in addition to disqualification and/or discounting entries for that interactive service we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries made in respect of our interactive services.
7 In relation to all prize draws promoted by the Promoter:
7.1 Nothing in the interaction terms and conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizens Advice Bureau.
7.2 Nothing in the interaction terms and conditions shall exclude or limit the Promoter’s liability for death or personal injury caused by their staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.
7.3 The Promoter cannot promise that the services relating to a prize draw will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any network or line, system,server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of the Promoter. Subject to 7.1 and 7.2, the Promoter do not accept responsibility where all or any part of the service relating to a prize draw is discontinued, modified or changed in any way.
7.4 Subject to 7.1 and 7.2, the Promoter does not accept responsibility for any fault, malfunction,damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a prize draw or from accepting any prize whether due to any error, omission by the Promoter or by any other cause.
7.5 Subject to 7.1 and 7.2, the Promoter is not responsible for any damage or loss caused to you (i) which is not reasonably foreseeable to you and to the Promoter when you enter a prize draw or (ii) is reasonably foreseeable to you and to the Promoter on entry but is only indirectly related to you entering or participating in a prize draw.
7.6 Subject to 7.1 and 7.2, the Promoter will not be liable to reimburse the cost or expenses incurred in making a prize draw entry where applicable.
7.7 Subject to 7.1 and 7.2, the Promoter do not accept responsibility in the event that any entry is lost, delayed or not properly received, registered or recorded or for any incorrectly addressed or undelivered prize draw entries or for any disruption, delay or misdirection of such entries.
7.8 Subject to 7.1 and 7.2, the Promoter reserve the right to amend any element of a prize draw for reasons beyond their reasonable control, including but not limited to the unavailability of the prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. the Promoter are not responsible for any loss or damage caused to you as a result of any of these occurrences.
7.9 You agree to reimburse the Promoter in respect of any damages suffered by De Integro Limited, the programme producers and/or the Promoter or any losses by the Promoter resulting from any claim made by a third party in each case in respect of any matter arising from your use of the services relating to the prize draw in breach of the interaction terms and conditions or from your violation of any applicable law or regulation.
7.10 It is your responsibility to ensure that you control access to any phone number and email address that you use to enter. Subject to 7.1 and 7.2, the Promoter shall not be responsible for any loss you suffer as a result of De Integro Limited dealing in good faith with anyone other than you who has access to any such number (or any device using any such number).
8.2 Generally, we will only send you marketing messages if you indicate that you consent (e.g. by "opting-in") to receiving such messages.
8.3 The Promoter and/or the prize provider may send personal data of participants to an interactive service (and where applicable, companion(s) of a winner) to third parties outside the European Economic Area, for the purposes of administering the interactive service and by entering you agree to such transfer for these purposes.
8.4 By taking part in the prize draw you agree to participate in publicity at the Promoter’s request if you are the winner of a prize draw. You agree that the Promoter (or any third party nominated by the Promoter) may in its sole discretion use the winner's (and if applicable their companion's) name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
8.5 If you are the winner of a prize draw you agree that the Promoter may list your name and location on the winners' page of the De Integro Limited website(s)and De Integro Limited may publish or announce your name and location elsewhere (including without limitation in the programme) as De Integro Limited determines in its sole discretion.
8.6 Please note that calls may be recorded to ensure that entries are captured, for staff training and/or quality control purposes.
9.1 Please note that by making an entry you are consenting to us starting the interactive service immediately and any rights you may have to withdraw from or cancel your purchase (including but not limited to under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) will be lost because the performance of our services is simultaneous or begins immediately once your purchase is completed.
9.2 You agree that you do not have any commercial relationship with the Promoter, and that you are not an agent of De Integro Limited,the Promoter, unless permission has been sought and is in writing.
9.3 The interaction terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England unless the entrant to a prize draw is a Scottish or Northern Irish resident in which case he/she may choose the law of their residence and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales again unless the entrant to a prize draw is a Scottish or Northern Irish resident in which case they may choose the courts of their residence in Scotland or Northern Ireland.
9.4 These terms and conditions were last updated on 3 October, 2017.
F. Contact Details and Further Information
10.1 If you have a comment, query or complaint about any interactivity provided by De Integro Limited you may register it with De Integro Limited Customer Support which can be contacted by phone on 0207 394 6038 or by email at firstname.lastname@example.org and you will receive a response within two days. You will need to provide some or all of the following information:
(a) Your name
(b) Your email address
(c) The IP address of your computer
(d) If possible, your internet service provider
(e) The date(s) and time(s) when you experienced problems
(f) The nature of the problem you experienced
(g) A contact telephone number you can be reached on, if necessary
Queries will be addressed as soon as possible.
10.2 If you require any information to be provided in an alternative format for accessibility reasons, we will be happy to discuss your requirements and endeavour to provide a suitable alternative.
10.3 For a hard copy of these terms and conditions please contact De Integro Limited Customer Support as set out above or send a stamped addressed envelope to the Promoter's address below. If you would like interaction information relating to a specific interactive event, then include the name of the specific interactivity in your application.
10.4 The Promoter is:
For all interactivity, the Promoter is De Integro Limited, trading as ‘The dream makers in association with TickTheBucket’. Tel: +44 207 394 6038 email: email@example.com Web: www.wearethedreammakers.com a company registered in England and Wales. Company Registration Number 10940673 and these terms and conditions apply as between you and De Integro Limited (unless specified otherwise in the interaction information).